Join a dynamic team, where we provide top-notch support for the JPAMS/JCampus web-based program. We are dedicated to ensuring customer satisfaction and delivering exceptional service.

Job Description: We are seeking a dependable and reliable Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for answering client inquiries, resolving issues, and setting goals to meet the needs of each team member. You will also monitor the progress of customer cases in our tracking system.

Key Responsibilities:

Supervise the customer service team to ensure high performance.
Respond to customer inquiries promptly and professionally.
Develop and implement policies and procedures to enhance service quality.
Focus on achieving and maintaining high levels of customer satisfaction.
Set goals for the team and report on progress regularly.
Perform proficient data entry tasks accurately and efficiently.
Qualifications:

Proven experience in a customer service role, preferably with web-based programs.
Strong problem-solving skills and the ability to resolve issues effectively.
Excellent communication and interpersonal skills.
Ability to develop and implement policies and procedures.
Proficient in data entry with attention to detail.
Dependable, reliable, and able to work independently as well as part of a team.
Benefits:

Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.