The Bilingual Medical Front Office Clerk is the first point of contact for our patients and visitors. This role involves a variety of administrative tasks, including greeting patients, scheduling appointments, managing patient records, handling insurance verification, and processing payments. The ability to communicate effectively in both English and Spanish is essential for providing exceptional service to our diverse patient population.

Responsibilities:

Greet patients and visitors in a warm and welcoming manner, ensuring a positive first impression.
Answer phones, schedule appointments, and manage the appointment calendar efficiently.
Verify patient insurance information and obtain necessary authorizations.
Collect patient co-pays and process payments.
Maintain accurate and up-to-date patient records, both electronic and physical.
Prepare charts for upcoming appointments.
Manage incoming and outgoing mail and faxes.
Communicate effectively with patients, providers, and other staff members in both English and Spanish.
Explain medical procedures and instructions to patients in a clear and understandable manner in both English and Spanish.
Translate documents and conversations as needed.
Ensure the front office area is clean, organized, and well-stocked with supplies.
Adhere to HIPAA regulations and maintain patient confidentiality.
Perform other related duties as assigned.

Qualifications:

High school diploma or equivalent required.
Minimum of 1-2 years of experience in a medical front office setting preferred.
Fluency in both English and Spanish (written and spoken) is required.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Experience with electronic health records (EHR) systems.
Excellent communication, interpersonal, and customer service skills.
Strong organizational and time-management skills.
Ability to multitask and prioritize effectively.  
Ability to work independently and as part of a team.  
Knowledge of medical terminology and insurance procedures.

Preferred Qualifications:
Certification in medical assisting or a related field.

Apply for this great position as a medical front office clerk today!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.