Position Summary:

The Medical Intake Specialist plays a critical role in ensuring a smooth and efficient intake process for patients. This individual will be responsible for gathering patient information, verifying insurance, obtaining pre-authorizations, and ensuring that all necessary documentation is completed before patient appointments. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to work in a fast-paced healthcare environment.

Key Responsibilities:

-Take phone calls from patients and assist them with the intake process, ensuring all necessary information is collected and accurate.
-Obtain and verify patient demographic, insurance, and medical history information.
-Ensure all required documents, authorizations, and referrals are completed and filed appropriately.
-Coordinate with healthcare providers and insurance companies to obtain prior authorizations for procedures and treatments.
-Answer patient inquiries regarding the intake process, insurance coverage, and appointment scheduling.
-Maintain confidentiality and comply with HIPAA regulations at all times.
-Handle patient concerns and provide exceptional customer service throughout the intake process.
-Collaborate with medical staff and administrative teams to ensure seamless patient flow and timely access to care.

Qualifications:

-High school diploma or equivalent; additional education in healthcare administration or a related field is a plus.
-1-2 years of experience in a healthcare setting, preferably in patient intake or medical office administration.
-Knowledge of medical terminology, insurance verification, and prior authorization processes.
-Strong attention to detail and excellent organizational skills.
-Ability to multitask and work effectively in a fast-paced environment.
-Proficient in using electronic health records (EHR) and other healthcare management systems.
-Outstanding interpersonal and communication skills with a patient-focused attitude.



EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.