Seeking a Bilingual (Spanish/English) Membership Representative to join a team in Orlando, FL 32810!

Job details: The member services role greets and acknowledges members and guests entering the building. Assists with the sale and inventory of instore items as well as online purchases for pick-up. They will also assist members over the telephone, via email, and chat, addressing membership inquiries, key/lockbox processes, and member-specific questions.

Responsibilities within the position:
• Create and maintain strong relationships with members by always providing effective and efficient service in a professional and courteous manner.
• Ensure accurate maintenance of member records.
• Email reminders for classes as needed.
• Ensure compliance with the Association's policies regarding payments.
• Assist with education class registrations.
• Be knowledgeable of continuing education requirements for license renewals or other requirements.
• Help with classroom check-ins for classes, distribution of class materials.
• Set-up and tear-down/clean-up for education classes.
• Serve as the point of contact for individuals seeking information, assistance, training on products, purchases, and technical support.
• Answer phone calls, chats, emails to ensure excellent communication with patience and efficiency.
• Be on the phone for extended periods, addressing member inquiries with patience and efficiency.
• Ensure the building and member areas are clean, organized, and presentable.
• Accept member payments, ensuring all information reaches the appropriate departments for timely processing.
• Train in all member-facing positions.
• Attend training/meetings as assigned.
• Assist other departments as needed.

Skills Required for Position:
-Comfortable with public speaking and be okay with speaking in front of a group of people with professional presentation skills.
-Bilingual (Spanish-English)
-Proficient in Microsoft systems - Excel, PowerPoint, etc. and Zoom & MS Teams
- Excellent written and oral communication skills
- Treats members, guests and others with dignity and respect.

Must be okay with working a shift between the hours of 7am - 6pm
Monday-Friday schedule
Location: IN OFFICE - Orlando, FL 32810
Pay: $18/hour
Temporary to Permanent

APPLY NOW!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.