Acts as a technical subject matter expert for both internal and external clients (including financial advisors and sales assistants) and acts as a liaison between department associates and Legal, AML, and Compliance departments. Identifies and directs the review of complex issues, analyzes and interprets data and trends and determines appropriate corrective action. Guides team on understanding client needs, defines root causes of complex problems and leads implementation of solution. Point of contact for all escalated calls from other associates, internal clients and branch personnel. Guides and directs a team culture where on-the-job training is prevalent.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
3-6 Years Experience - Knowledge of: Operations and New Accounts systems. Advanced customer operations and the financial industry. Accounting concepts and principles. Investment concepts, practices and procedures used in the securities industry.