Company Overview:
We are a fast-paced and customer-oriented organization seeking a reliable and efficient Administrative Assistant to join our team. This individual will play a vital role in ensuring smooth day-to-day operations by providing excellent support to both internal and external customers. If you are an organized, bilingual (Spanish preferred) multitasker with strong communication skills, we would love to hear from you!

Position Overview:
As an Administrative Assistant, your primary responsibility will be to support the front counter, assisting both internal and external customers through phone, email, and in-person interactions. You will manage various administrative tasks, including processing applications, accepting payments, scheduling appointments, routing calls, and resolving issues while maintaining efficiency in a busy environment. Additionally, you will support the full-time employee who manages the front counter by covering their breaks, lunches, and potential time off.

While covering the front counter will be your primary role, you will also have opportunities to assist with secondary administrative duties, such as data entry, filing, scanning, researching, and redacting records.

Key Responsibilities:
Primary Role (Front Counter Support):

Greet and assist customers at the front counter, providing excellent customer service

Answer incoming calls, respond to emails, and assist walk-in customers

Process applications and accept payments

Schedule appointments and route calls as necessary

Research and resolve customer inquiries and issues efficiently

Multi-task various administrative duties in a fast-paced environment

Provide coverage for the full-time front counter employee during breaks, lunch, and time off

Become familiar with front counter functions over time, though primary coverage will be for breaks and lunch periods

Secondary Role (Office Support):

Assist with data entry, filing, and scanning of documents

Perform research and redaction of records as needed

Maintain organized records and ensure all documentation is up-to-date

Support additional administrative tasks as assigned by the team

Required Qualifications:

Bilingual in English and Spanish (preferred)

Strong interpersonal and communication skills

Ability to handle multiple tasks in a fast-paced environment

Excellent attention to detail and organizational skills

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Strong problem-solving abilities and a customer-first mindset

Previous experience in an administrative or customer service role preferred

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.