Client is seeking an Online Banking Specialist II, who will ensure smooth operations by reviewing online account applications, resolving complex issues, and collaborating with internal teams and vendors. This role also involves testing and debugging digital products, documenting system improvements, and gathering technical requirements. The Specialist II provides department training, ensures compliance with policies, and works to improve the client experience. The position requires managing tasks in a fast-paced environment, maintaining professionalism, and completing 10 CRA volunteer hours per year (with compensable time and mileage). Qualifications include a High school diploma (Associate’s preferred), 2-3 years of digital banking or online account opening experience, strong client service, troubleshooting, and problem-solving skills, and proficiency in Microsoft Office Suite.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.