Helpline Counselor (Overnight) – North Miami, FL (Hybrid)

?? Location: North Miami, FL (On-site training, then remote)
? Schedule: Thursday to Monday or Friday to Tuesday, 9:00 PM – 5:00 AM
?? Pay Rate: $23.50 per hour

We are seeking a compassionate and dedicated Helpline Counselor to provide support to individuals in crisis. This role requires strong communication and active listening skills to assist callers in need of emotional support, resources, and guidance.

Responsibilities:
- Answer inbound calls and provide crisis intervention, emotional support, and resource referrals
- Assess caller needs and provide appropriate guidance or escalation
- Maintain confidentiality and accurate documentation of interactions
- Follow protocols to ensure caller safety and well-being

Requirements:
? Experience in counseling, social work, psychology, or a related field preferred
? Strong communication and active listening skills
? Ability to remain calm and compassionate in high-stress situations
? Availability to work overnight shifts, including weekends
? Reliable internet and a private, quiet workspace for remote work

? On-site training provided before transitioning to remote work

If you are passionate about making a difference and providing support to those in need, apply today!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.