Job ID: 1737895
OA Reference: EMWD.Intern.CustomerService
AppleOne Temecula in Partnership with Eastern Municipal Water District (Perris) is excited to announce their 2025 Internship Program! We are currently accepting potential Candidates who meet the following: MINIMUM EDUCATIONAL REQUIREMENTS: Undergraduate Level? college students attending an accredited college/trade school. Desired course work/degree: ?BA-Business, Communications, or related field?. MINIMUM REQUIREMENTS •Current enrollment in an accredited four-year college or university carrying a minimum of 12 Semester or 8 Quarter units (Copy of most recent transcript to be submitted at time of Interview/Registration) •Maintain a cumulative grade point average (GPA) of 3.0 or higher on a 4.0 scale. Candidates REQUIRED Commitments: * Availability (onsite) of a maximum of 20 hours per week (Intern works hours may vary and be mutually agreeable between the intern and supervisor) * Internship START DATE: Monday - June 02, 2025 *Able to COMMIT to the DURATION of the Internship through Friday - October 24, 2025. ???INTERNSHIP DESCRIPTION: Under direction, performs a wide variety of specialized intra-day operations activities, duties in support of Customer Service Department; the purpose of the position is based on the operational needs of the assigned department; provides operational guidance and recommendations which require an in-depth knowledge of Customer Service operational processes, billings, general services, and reporting within an omni-channel environment; interacts with department management staff and general employees including Billing and remote work from home staff; reviews, assesses, develops and monitors data and department metrics to ensure business data and reporting needs are met which may include customized reporting, analytics, production forecasts, scheduling and service level agreements; provides support to department Call Center Operations, Billing and Training/Quality Assurance; performs related duties as assigned.? ADDITIONAL REQUIREMENTS: Skills and knowledge you would like the intern to possess such as desired class level (freshman, sophomore, junior, senior), excellent writing and communication skills, knowledge of computer applications such as MS Excel, MS Word, etc. ???Junior class level or above, MS Excel, MS Word, problem-solving abilities, attention to detail, ability to work under pressure, multi-tasking skills, excellent writing and verbal communication skills, good judgment and decision-making abilities, independent/individual contributor. Bilingual Spanish preferred. APPLY TODAY!
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Eastern Municipal Water District, EMWD, customer service, communications, billing, MS office, Word, Excel, Outlook, bilingual, Spanish, For immediate consideration, please email your resume to pvillamil@appleone.com