Job Type: Full-Time

Are you passionate about helping people and providing top-notch service? Join our dynamic team as a Property & Casualty Insurance Customer Service Representative and make a difference by delivering exceptional support to our valued clients!

About the Role:
As a Property & Casualty Insurance CSR, you'll play a critical role in assisting clients with their insurance needs. You’ll work closely with customers to provide accurate information, process policy changes, and handle inquiries, ensuring an outstanding customer experience every time. If you’re someone who thrives in a fast-paced environment, loves problem-solving, and enjoys interacting with people, this is the perfect opportunity for you.

Key Responsibilities:
Answer customer inquiries regarding policy details, coverage options, and claims.
Process policy renewals, updates, and changes with accuracy.
Provide support for billing inquiries and payment processing.
Resolve issues and concerns promptly, ensuring client satisfaction.
Maintain accurate and up-to-date client information in our database.
Collaborate with other team members to enhance customer experience and operational efficiency.

Qualifications:
Previous experience in customer service, preferably within the insurance industry.
Knowledge of Property & Casualty insurance products is a plus, but not required (training provided).
Excellent communication and interpersonal skills.
Strong problem-solving ability and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in MS Office; experience with insurance management systems is a bonus.

Licensing: Willingness to obtain a Property & Casualty insurance license (we’ll help you get there!).

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.