Job Opportunity: REMOTE Bilingual Customer Service Representative (CSR)

Location: Remote Work from Home (WFH) position with provided equipment
Training Schedule: Monday to Friday, 8:00 AM - 4:30 PM EST | Duration: 18 days
Hours of Operation: Monday to Friday, 8:00 AM - 7:00 PM, Saturday 9:00 AM - Noon (all times eastern)

Project Overview:
Dedicated to delivering healthcare services through established networks, emphasizing customer service and eligibility determination. As part of the Enrollment Center, we provide vital information to Virginia Medicaid and CHIP clients, empowering them to make informed decisions about their healthcare benefits.

Position Title: Customer Service Representative 3 (CSR3) - Call Center
Pay Rate: $17.00 minimum per hour - bilingual (English/Spanish)

Requirements:
High school diploma, GED, or equivalent certification; relevant experience will also be considered.
Background in healthcare, human services, or customer service preferred.
Proficiency in data entry and experience in call center environments.
Ability to engage effectively with diverse and disadvantaged populations in a respectful manner.
Excellent written and verbal communication skills.
Strong organizational abilities and ability to thrive in a fast-paced, deadline-oriented environment.

Key Responsibilities:
Provide comprehensive and objective responses to callers' inquiries regarding eligibility guidelines, access to care issues, and escalated concerns.
Process various workflow documents, including income and identity verification materials, ensuring accuracy and compliance.
Stay updated on policy changes and program procedures, integrating new knowledge with available resources to address client concerns effectively.
High school diploma with 1-3 years of relevant experience.

AppleOne is committed to diversity and inclusion. We encourage applicants from all backgrounds to apply. Join us in making a meaningful impact on the lives of Virginia's Medicaid and CHIP clients. Apply now to be part of our dedicated team.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf