Server Build Technician Tier II – Provisioning Technician

Join our cutting-edge team, where innovation meets excellence! We are a leading provider of advanced IT solutions, and we're looking for a passionate and skilled Server Build Technician Tier II to elevate our provisioning operations.

What You'll Do

Provisioning Support:
- Dive into the heart of automated transactions, troubleshooting and implementing solutions with precision.
- Master provisioning workflows and leverage internal resources to identify and resolve automation failures.
- Escalate complex transactions to specialized internal groups when necessary, ensuring seamless operations.
- Tackle network and operating system issues related to automated transactions, stepping in when operational resources need a boost.

Datacenter Walkthroughs:
- Conduct thorough walkthroughs of our state-of-the-art facility, noting any audible or visual alarms on customer servers.
- Address and resolve alarms independently, ensuring optimal server performance.
- Escalate facility issues to the datacenter team, maintaining compliance and operational excellence.

Distressed Inventory Management: - Take charge of distressed inventory, running hardware diagnostics and performing component farming to support site thresholds.
- Ensure our inventory is in top shape, ready to meet the demands of our dynamic environment.

Internal Requests:
- Handle internal escalations with finesse, working under the guidance of the Site Manager to fulfill hardware requests.
- Collaborate with various departments to ensure timely and effective resolution of internal needs.

Outage & UIP Response:
- Be the first responder to UIP-related events, coordinating with internal teams to resolve physical infrastructure issues.
- Manage rack-level outages, escalating broader issues to ensure swift recovery and minimal downtime.

What We're Looking For:
- Exceptional interpersonal and communication skills, both written and verbal.
- A proactive problem-solver with a clear understanding of escalation paths.
- Experience in troubleshooting network and operating system installations and configurations.
- Ability to work collaboratively with other technicians, departments, and customers.

Why Join Us?
- Be part of a forward-thinking team that values innovation and excellence.
- Work in a dynamic environment with opportunities for growth and development.
- Enjoy a collaborative and supportive workplace where your contributions make a real impact.



EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.