Job Title: Service Associate
Schedule: Monday to Friday, 9 AM to 6 PM
Compensation: $18 per hour
Requirements: Background and drug screening required
Job Description:
Under significant guidance and direction, the Service Associate provides customer service for company products in the Client Service Center. The role involves using prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with company policies and procedures.
Responsibilities:
• Handle inbound calls from active and terminated participants/employees of the company Insurance Agency (PIA) clients
• Handle inbound calls from client/employer plan administrators
• Provide education on products, company policies & procedures, or IRS guidelines & regulations
• Escalate tasks or documentation to other teams within the PIA
• Develop and maintain a basic working knowledge of company products
• Use systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Document all interactions, perform data entry, maintain strong prioritization and organization
Qualifications:
• Associate’s degree (preferred)
• 1 year of client or customer service experience
• Research and problem-solving skills
• Strong computer skills and the ability to multi-task across multiple screens
• Contact center or call center experience (preferred)
• Employee benefits, health insurance, or claims experience (preferred)
Extras:
• State-of-the-art, fun, and ergonomic working environment
• Ample parking
• Performance incentives


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.