Are you an experienced Service Manager with a background in manufacturing? Do you have a passion for leading teams, improving processes, and ensuring top-notch customer service? If so, we have an exciting opportunity for you!

We are seeking a proactive and highly organized Service Manager to oversee and direct service tasks, ensuring that all goals are met while maintaining a high level of customer satisfaction. This role is perfect for someone with a strong manufacturing background who thrives in a fast-paced environment and is committed to continuous improvement.

Why You Should Apply:

Lead a dedicated team to achieve success and excellence in service.
Play a key role in improving operational efficiency and customer satisfaction.
Collaborate across departments to identify and resolve product and service issues.
Be part of a growing company with ample opportunity for career growth and advancement.
Responsibilities:

Oversee service tasks, ensuring all team goals and objectives are met.
Professionally manage customer complaints, ensuring strong customer relationships.
Handle orders, invoices, and inventory management with accuracy.
Improve service desk efficiency by streamlining processes and implementing best practices.
Identify recurring issues and develop proactive solutions to enhance service quality.
Conduct audits and drive process improvements to maintain high service standards.
Work with Engineering and Production teams to identify and resolve potential product issues.
Stay current on industry regulations and emerging trends to ensure compliance and best practices.
Requirements:

Proficiency in Microsoft Office and Excel.
Strong analytical, organizational, and attention-to-detail skills.
5+ years of experience in the service industry, preferably in a manufacturing setting.
3+ years of supervisory experience, leading teams to success.
Knowledge of appliance repair or related technical expertise.
Ready to Lead the Way? If you’re an experienced Service Manager with a manufacturing background and a passion for optimizing service operations, we want to hear from you! Apply today to take the next step in your career.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.