Title: Service Coordinator

Responsibilities:

- Work under minimal supervision, answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring the client becomes the customers' first choice for service.

-This role provides co-ordination of service with technicians, sub-contractors and customers within designated location.

-Schedules and follows up on all monthly maintenance customer accounts - this includes ensuring timely communication with contract customers, key customers and sub-contractors.

-Meets monthly to discuss expiring contracts and to review upcoming PM visits.

-Performs other duties and responsibilities as requested or required.

Skills:

-Previous call center, dispatch, or administrative experience preferred.

-Experience in construction industry environment preferred.

-Exceptional telephone and personal customer service skills and ability to work under pressure.

-Excellent Microsoft Outlook, Excel, and Word skills.

-Basic financial knowledge and skills-ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.

-Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

-Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.