Duties/Responsibilities

Reviews all video footage recorded images in transit terminals, RTA facilities or RTA buses in response to customer service complaints or for accident reviews and other administrative matters that have to be recovered by RTA personnel, or any other element of the Agency.
Ensures complaints, accidents, or incidents within bus services are reviewed, downloaded and stored based on procedure and requests from the Operations, Contract Operations, and/or Maintenance Departments.
Oversees and coordinates work efforts independently and reports progress and major developments to the appropriate management personnel.
Recovers images upon request and administers all video evidence reports and recovered video images, to include accountability, accuracy, storage and retrieval of bus accidents, incidents, complaints, and/or any requests from authorized personnel.
Researches/investigates accident claims by identifying employee, vehicle, scheduling wireless downloads, viewing, copying and archiving videos. This process includes coordination with Operations, Maintenance, and Information Technology Departments.
Reviews all requests for digital video evidence and forwards copies of the downloaded images to authorized parties in a manner consistent with established policy.
Maintains a log of all downloaded recordings to include the date of the event, the date of the request, the date of downloading and the persons to whom copies were sent. Clearing downloaded videos off the server timely, maintaining adequate file space on a continuous basis.
Dispose of and/or destroy records and recordings in accordance with the Agency’s retention policy.
Answers and screens incoming telephone calls; schedules appointments; maintains confidential files.
Maintains claim data file in Access, workers’ compensation files, various OSHA reporting logs, First Aid Log, as well as various files and records. Archives documents as needed.
Answers and screens incoming telephone calls; schedules appointments for the Risk Manager; maintains confidential files.
Assists in processing department mail and with reception coverage as needed.
Coordinates department projects as assigned.
Other duties as assigned.




Knowledge, Skill, Ability, Experience

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using who numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Knowledge of basic office equipment and personal computers. Familiarity with software programs such as Microsoft Office, to include Word, Excel, Access, etc., of which Microsoft Excel is required. Ability to effectively create and use spreadsheets.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Associate's degree (A.A.) or equivalent from a two-year college or technical school, three years of senior-level clerical experience and two years experience in claims, safety, OSHA and risk management responsibilities; or an equivalent combination of experience and education.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.