Job Role Description

Insurance > Director of Operations

Salary National Average

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114590.0000 139950.0000 172780.0000

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Candidate Supply: 33,252 Job Openings: 3,677

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Short Description:

A Director of Operations is a senior executive responsible for overseeing the day-to-day operations of an organization to ensure efficiency and effectiveness. They manage various departments, streamline processes, and implement operational strategies to meet organizational goals. By analyzing performance metrics and coordinating with other executives, the Director of Operations drives continuous improvement and operational excellence. This role requires strong leadership, strategic thinking, and excellent problem-solving skills.

Duties / Responsibilities:

  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, prepare work schedules, and assign specific duties.
  • Direct and coordinate the organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Skills / Requirements / Qualifications

  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
  • Speaking: Talking to others to convey information effectively.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Monitoring: Monitoring/assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination: Adjusting actions concerning others' actions.
  • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
  • Active Learning: Understanding new information's implications for current and future problem-solving and decision-making.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making: Considering the costs and benefits of potential actions to choose the most appropriate one.

Job Zones

  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  • Related Experience: Previous work-related skill, knowledge, or experience is required for these occupations. 
  • Job Training: Employees in these occupations usually need one or two years of on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations usually involve communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents.
  • Specific Vocational Preparation in years: 1-2 years of preparation (6.0 to < 7.0)

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