Job Role Description

Medical > Patient Registration Specialist

Salary National Average

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$34,250 $43,830 $49,270

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Short Description:

A Patient Registration Specialist is responsible for collecting and verifying patient information during the check-in process at healthcare facilities. They gather personal, insurance, and billing details, ensure accuracy in data entry, and provide patients with necessary forms or instructions. The role also involves scheduling appointments, answering inquiries, and maintaining confidentiality of patient records. Strong communication skills, attention to detail, and familiarity with healthcare systems are essential for success in this role.

Duties / Responsibilities:

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services or resources.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Provide consultation or training to volunteers or staff on guest relations, patients' rights, and medical issues.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.

Skills / Requirements / Qualifications

  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation: Actively looking for ways to help people.
  • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
  • Speaking: Talking to others to convey information effectively.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Coordination: Adjusting actions concerning others' actions.
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
  • Time Management: Managing one's own time and the time of others.
  • Active Learning: Understanding new information's implications for current and future problem-solving and decision-making.

Job Zones

  • Education: Most of these occupations require a four-year bachelor's degree, but some do not.
  • Related Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to qualify.
  • Job Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
  • Job Zone Examples: Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents.
  • Specific Vocational Preparation in years: 2-4 years of preparation (7.0 to < 8.0)

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