Job Role Description

Warehouse and LID > Dispatcher

Salary National Average

Low Medium High
45800.0000 49590.0000 54730.0000

Supply and Demand

Candidate Supply: 9,617 Job Openings: 2,822

0 50 100

More Difficult Less Difficult

Salary Variance

Enter City, State to view local salaries and candidate demand.

Short Description:

A Dispatcher is responsible for coordinating and managing the flow of vehicles, personnel, or equipment to ensure timely and efficient service delivery. Their duties include receiving and prioritizing incoming requests, communicating with drivers or field personnel, and monitoring routes and schedules to optimize resource allocation. Dispatchers also maintain accurate records of operations, incidents, and communications while addressing any issues that arise during the dispatch process. Strong organizational skills, excellent communication abilities, and the capacity to work under pressure are essential for success in this role, as Dispatchers play a vital role in ensuring effective operations and customer satisfaction.

Duties / Responsibilities:

  • Coordinate and schedule the dispatch of drivers, vehicles, and shipments to ensure timely deliveries.
  • Monitor real-time location and status of drivers and fleet using GPS tracking systems.
  • Communicate with drivers to provide route updates, delivery instructions, and issue resolutions.
  • Maintain accurate records of dispatch logs, delivery times, and driver performance.
  • Respond to customer inquiries and provide updates on shipment statuses.
  • Collaborate with warehouse and logistics teams to optimize delivery routes and reduce transit delays.
  • Address and resolve transportation issues, including delays, breakdowns, and traffic disruptions.
  • Ensure compliance with transportation regulations, company policies, and safety protocols.
  • Utilize dispatch software and transportation management systems (TMS) for tracking and scheduling.
  • Prepare reports on fleet efficiency, fuel usage, and on-time performance for management review.

Skills / Requirements / Qualifications

  • Education: High school diploma or equivalent required; associate’s or bachelor’s degree in logistics or a related field preferred.
  • Experience: Prior experience in transportation, logistics, or dispatching preferred.
  • Communication: Strong verbal and written communication skills for coordinating with drivers, customers, and teams.
  • Multi-Tasking: Ability to handle multiple shipments, drivers, and urgent requests simultaneously.
  • Technology Skills: Proficiency in dispatch software, GPS tracking systems, and Microsoft Office.
  • Problem-Solving: Quick decision-making skills to address transportation delays and issues efficiently.
  • Attention to Detail: Strong organizational skills to track schedules, routes, and compliance documentation.
  • Regulatory Knowledge: Understanding of DOT regulations, safety standards, and fleet management policies.

Job Zones

  • Education: These occupations usually require a high school diploma.
  • Related Experience: Some previous work-related skills, knowledge, or experience is usually needed.
  • Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
  • Specific Vocational Preparation in years: 3 months to 1 year of preparation (4.0 to < 6.0)

Share Role Details

Return to job listings