Job Role Description

IT and Engineering > Desktop Support Analyst

Salary National Average

Low Medium High
49650.0000 60830.0000 79290.0000

Supply and Demand

Candidate Supply: 210 Job Openings: 108

0 50 100

More Difficult Less Difficult

Salary Variance

Enter City, State to view local salaries and candidate demand.

Short Description:

A Desktop Support Analyst is responsible for diagnosing and resolving technical issues related to desktop computers, software applications, and peripheral devices for end-users. Their duties include providing timely support via phone, email, or in-person, installing and configuring hardware and software, and performing routine maintenance to ensure optimal system performance. Desktop Support Analysts also document issues and solutions in a ticketing system and collaborate with IT teams to implement enhancements and updates. Strong analytical skills, excellent communication abilities, and a solid understanding of computer systems and networks are essential for success in this role, as Desktop Support Analysts play a crucial part in maintaining user productivity and satisfaction.

Duties / Responsibilities:

  • Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics.
  • Determine areas of strength or business execution opportunities within a defined scope of work.
  • Review and research strategies and establish an effective action plan to meet performance metrics and policies.
  • Utilize independent judgment to guide moderate-risk deliverables.
  • Recommends, develops, implements, and monitors the support function and business performance improvement opportunities for managing business risks.
  • Exercise independent judgment and guide diverse support functions and operations for a single business group within a line of business.
  • Collaborate and consult with leaders and executive management.
  • Provide work direction to less experienced Strategy and Execution staff.

Skills / Requirements / Qualifications

  • Education: Associate's Degree with at least three to five or more years of related experience for a midsize or larger organization or an equivalent combination of education and job-related experience.
  • Experience: Must have hands-on experience with desktop support, application, and network connectivity.
  • Software: Solid working knowledge and in-depth understanding of Microsoft Windows 7, Exchange 2010, Active Directory, and Microsoft Office, as well as imaging and enterprise deployment software.
  • Problem Solving: Proven ability to work independently and tenaciously pursue complex problems/projects to resolution.
  • Miscellaneous: Demonstrated ability to create and maintain stable system configurations, including testing and implementation within an enterprise environment.

Job Zones

  • Education: Most occupations in this zone require vocational school training, on-the-job experience, or an associate's degree.
  • Related Experience: Previous work-related skill, knowledge, or experience is required for these occupations.
  • Job Training: Employees in these occupations usually need one or two years of on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations usually involve communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, desktop publishers, electricians, agricultural technicians, barbers, court reporters, simultaneous captioners, and medical assistants.
  • Specific Vocational Preparation in years: 1-2 years of preparation (6.0 to < 7.0)

Similar Positions:

Share Role Details

Return to job listings