Job Role Description

Travel > Travel Manager

Salary National Average

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54030.0000 60490.0000 70830.0000

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Short Description:

Travel managers direct, administer, and monitor business and travel agencies, policies, guidelines, and budgets. When working for travel agencies, they will assist customers with travel plans and itineraries. When working for corporations, they will make business travel arrangements for executives and employees.

Duties / Responsibilities:

  • Contribute to developing business travel rules in partnership with the procurement and People teams.
  • Support the business in rolling out a new business/corporate travel portal.
  • Propose and implement an internal travel policy to manage travel spending.
  • Participate in drafting internal procedures to streamline the business travel booking process.
  • Approval of requests in the online booking tool.
  • Monitor the usage of the travel policy and ensure compliance across the business.
  • Propose and implement analysis of travel habits to optimize their costs (booking anticipation, full flex tickets, approval times, budget monitoring.
  • Check the correct application of the agreements (negotiated rates, services provided).
  • Implementing and monitoring key performance indicators.
  • Manage user training on the online travel booking tool.
  • Assistance to travelers in their travel bookings.
  • Manage disputes by finding appropriate solutions and implementing process improvements.
  • Manage booking issues faced in the tool by opening tickets with the admin support system.
  • Organize and lead internal meetings to promote the implementation of good practices and respect for established rules.
  • Establish effective communication with the different service providers operating throughout the travel chain to ensure a quality of service according to the business's needs.

Skills / Requirements / Qualifications

  • Working with Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information: Observing, receiving, and obtaining information from all relevant sources.
  • Communicating with People Outside the Organization: Communicating with people outside the organization, representing the organization to customers, the public, the government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others and maintaining them over time.
  • Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.
  • Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Performing Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Analyzing Data or Information: Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Job Zones

  • Education: Most of these occupations require a four-year bachelor's degree, but some do not.
  • Related Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to qualify.
  • Job Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, or vocational training.
  • Job Zone Examples: Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.
  • Specific Vocational Preparation in years: 2-4 years of preparation (7.0 to < 8.0)

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