Job Role Description

Customer Service > Office Manager

Salary National Average

Low Medium High
49300.0000 54510.0000 63270.0000

Supply and Demand

Candidate Supply: 55,898 Job Openings: 5,295

0 50 100

More Difficult Less Difficult

Salary Variance

Enter City, State to view local salaries and candidate demand.

Short Description:

Coordinates and directs administrative support functions for an office or department. Implement policies and procedures for producing documents, workflow, filing, ordering of supplies, records maintenance, and other clerical services. Organize office operations such as workspace assignment and layout.

Duties / Responsibilities:

  • Direct or coordinate the supportive services department of a business, agency, or organization.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Acquire, distribute and store supplies.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
  • Plans, administer, and control budgets for contracts, equipment, and supplies.
  • Monitor the facility to ensure it remains safe, secure, and well-maintained.
  • Hire and terminate clerical and administrative personnel.
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
  • Oversee construction and renovation projects to improve efficiency, ensures facilities meet environmental, health, and security standards, and comply with government regulations.

 

Skills / Requirements / Qualifications

  • Speaking: Talking to others to convey information effectively.
  • Computers and Electronics: Knowledge of office software including MS Word, Excel, and Outlook
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination: Adjusting actions concerning others' actions.
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
  • Time Management: Managing one's own time and the time of others.
  • Writing: Communicating effectively in writing as appropriate for the audience's needs.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Negotiation: Bringing others together and trying to reconcile differences.
  • Judgment and Decision Making: Considering the costs and benefits of potential actions to choose the most appropriate one.
  • Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.

 

Job Zones

  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  • Related Experience: Previous work-related skill, knowledge, or experience is required for these occupations. 
  • Job Training: Employees in these occupations usually need one or two years of on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations usually involve communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents.
  • Specific Vocational Preparation in years: 1-2 years of preparation (6.0 to < 7.0)

 

Similar Positions:

Share Role Details

Return to job listings