Job Role Description

Payroll > Senior Collector

Salary National Average

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38690.0000 43140.0000 49530.0000

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Short Description:

A Senior Collector is responsible for managing and resolving overdue accounts by contacting customers, negotiating payment plans, and ensuring timely debt recovery. They analyze account histories, identify high-risk accounts, and implement collection strategies to minimize financial losses. Senior Collectors may also mentor junior team members, handle complex cases, and ensure compliance with regulations and company policies. Strong communication, negotiation, and problem-solving skills are essential for success in this role.

Duties / Responsibilities:

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Skills / Requirements / Qualifications

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination: Adjusting actions in relation to others' actions.
  • Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Accounting software: JD Edwards software; Sage Peachtree software
  • Customer relationship management CRM software: ADS Advantage; Austin Logistics CallSelect; Ontario Systems FACS; Quantrax Intelec
  • Information retrieval or search software: LexisNexis Banko; TCI XML Credit Interface; W3 Data BatchAppend411
  • Internet browser software: Web browser software
  • Point of sale POS software: Columbia Ultimate Remit; System Innovators software
  • Spreadsheet software: Microsoft Excel

Job Zones

  • Title: Job Zone Two: Some Preparation Needed
  • Education: These occupations usually require a high school diploma.
  • Related Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  • Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
  • Specific Vocational Preparation in years: (4.0 to < 6.0)

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