Job Role Description

HR > Workers' Compensation Clerk

Salary National Average

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41760.0000 49510.0000 59680.0000

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Short Description:

Performs accounts recordkeeping and other support duties of a confidential nature specific to processing workers' compensation claims and associated payments. Ensures that workers' compensation payments are made accurately and timely to avoid late monetary penalties. Assists adjustors in determining correct amounts. May assist the public and other employees by answering questions and explaining the workers' compensation payment processes. Typically requires one year of work experience, preferably with an emphasis on performing accounting and support work in an office environment. Experience with insurance or workers' compensation accounts payable is a plus.

Duties / Responsibilities:

  • Process, verify, and maintain personnel-related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
  • Explain company personnel policies, benefits, and procedures to employees or applicants.
  • Record data for each employee, including addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates and reasons for terminations.
  • Gather personnel records from other departments or employees.
  • Examine employee files to answer inquiries and provide information for personnel actions.
  • Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
  • Compile and prepare reports and documents about personnel activities.
  • Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.
  • Process and review employment applications to evaluate the qualifications or eligibility of applicants.
  • Arrange for advertising or posting job vacancies, and notify eligible workers of position availability.

Skills / Requirements / Qualifications

  • Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking: Talking to others to convey information effectively.
  • Writing: Communicating effectively in writing as appropriate for the audience's needs.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Monitoring: Monitoring/assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Service Orientation: Actively looking for ways to help people.
  • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
  • Time Management: Managing one's own time and the time of others.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Job Zones

  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  • Related Experience: Previous work-related skill, knowledge, or experience is required for these occupations. 
  • Job Training: Employees in these occupations usually need one or two years of on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations usually involve communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents.
  • Specific Vocational Preparation in years: 1-2 years preparation (6.0 to < 7.0)

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