Job Role Description

Medical > Medical Front Desk

Salary National Average

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34320.0000 38190.0000 42390.0000

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Short Description:

A Medical Front Desk professional serves as the first point of contact for patients in a healthcare setting, ensuring a welcoming and efficient experience. They handle tasks such as scheduling appointments, checking patients in and out, managing phone calls, and maintaining patient records. This role requires attention to detail to verify insurance information and process payments accurately. Medical front desk staff must demonstrate excellent customer service, organizational skills, and the ability to manage a fast-paced environment. Familiarity with medical terminology and office software is often required.

Duties / Responsibilities:

  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Complete insurance or other claim forms.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Maintain medical records, technical library, or correspondence files.

Skills / Requirements / Qualifications

  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation: Actively looking for ways to help people.
  • Speaking: Talking to others to convey information effectively.
  • Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
  • Coordination: Adjusting actions in relation to others' actions.
  • Writing: Communicating effectively in writing as appropriate for the needs of the audience.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
  • Time Management: Managing one's own time and the time of others.

Job Zones

  • Title: Job Zone Two: Some Preparation Needed
  • Education: These occupations usually require a high school diploma.
  • Related Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  • Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
  • Specific Vocational Preparation in years: (4.0 to < 6.0)

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